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Thieving Bastards

Kevin called me at work today and asked me if I had paid the DirectTV bill (I sometimes get a wild hair and pay some bills online so he won’t have to worry about it). I told him “no”, and then he dropped the bomb: There was a $300+ charge to our checking account. He called DirectTV, then he called the bank. A few days ago, our bank sent us a new check card along witha note that said that the card processing center had been compromised, and they were sending all customers replacement cards as a precaution. Naturally, we called and activated our new card, which cancelled the previous account. Turns out, we were a little too late. Some thieving bastard already had our old number, and in the 24 hours that it took us to activate the new card, he had a field day on our old one. Yeah, we’ll get the money back (it turns out that it was more than the $300 we originally thought), but imagine my shock when I actually looked at our bank balance when I got home. Shit shit shit shit shit.

This raises another question: Why did DirecTV allow someone to charge to our account without, at the very least, verifying a billing address? Sure, we’re existing customers, but every time I call DirectTV, or log in online, I have to answer a litany of questions designed to prevent just this very thing. So what happened in this case? Am I really that naive?

3 Responses to “Thieving Bastards”

  1. Michelle Says:

    OMG I can’t even imagine what you guys have been feeling thru all of this.

  2. sloane Says:

    Jinkees. That really blows.

    I haven’t a clue how that happened, but I’m very sorry to hear about it.

  3. Tina*:) Says:

    No way! It’s unbelieveable how this stuff is happening, and no, you are not naive. This is DTV’s fault. How is it that we have to jump through hoops to get to our own crap [accounts] and yet, a thief has full access?

    Shit has to change.

    Sorry for all these headaches!




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